SHIPPING & INTERNATIONAL
We offer Free Shipping on All Orders within Australia. We use Australia Post for all deliveries Australia-wide. Your order will be shipped within 48 hours of us receiving it (excluding weekends). Please note we do not post to PO Box address.
The orders will arrive at the supplied shipping address within 5-7 business days for delivery except for Christmas, Easter periods and other periods of high demand (except WA, normally around 7-10 working days). If there are any unexpected delays you will be contacted by us. If your parcel is being sent to your work address, please provide company name. If the garment is Return To Sender for this reason postage will be charged.
Most Sydney based orders will arrive within 2 working days after leaving our warehouse. ESMERALDA THOMSON reserves the right to leave your order at your door, we do not accept responsibility for any losses or damages occurred in the process.
Please note that ESMERALDA THOMSON is not responsible for any delays caused by Australia Post, especially during high-volume seasons. Please note that all delivery times are estimated. ESMERALDA THOMSON is not guaranteeing delivery dates.
ESMERALDA THOMSON is not liable for missing parcels due to any errors on the customer or Australia Post’s part.
We offer Free Shipping for all international orders over AUD 200 otherwise AUD 20. Please allow 5 -14 business days shipping time.
You may be required to pay customs duties and taxes. All taxes and custom fees are the responsibility of the recipient of the shipment and are not included in the order cost or shipping charge. Taxes and custom fees differ depending on each country. Please contact your local customs office if you are not sure about the applicable taxes and applicable fees. ESMERALDA THOMSON takes no responsibility for any additional taxes and custom fees that are requested for the shipment of your order.